Worksheet 1 of 5. Request capture
Project: {{project}}
Prepared by: {{business}}
Review with: {{contact}}
Target: {{deadline}}

Instructions
Record order reference, item, issue, dates, and the remedy requested without demanding unnecessary personal details.

Worked example, fictional
Context: A buyer reports a damaged notebook cover. The shop records the issue and checks its published remedy process.
Completed response: Order 1042 has one damaged cover; buyer asks for a replacement.

Your decision
What outcome is the customer requesting?
My answer: [ ]
Source and date: [ ]
Still to check: [ ]
Next action, owner, and due date: [ ]

Before moving on
[ ] My answer uses my own facts.
[ ] I have marked anything I still need to check.

Next worksheet: Policy check.

Before you start
- Order record: [Source or notes]
- Published policy: [Source or notes]
- Customer request: [Source or notes]

What you will make
A fact-checked resolution record with an owner and follow-up date.