Worksheet 1 of 5. Question inventory
Project: {{project}}
Prepared by: {{business}}
Review with: {{contact}}
Target: {{deadline}}

Instructions
Group recent enquiries by intent and identify which facts must be checked before replying.

Worked example, fictional
Context: A print shop repeatedly answers questions about tracking, custom sizes, and damaged deliveries.
Completed response: Tracking questions need the carrier status and actual handoff date.

Your decision
What facts are required for each enquiry type?
My answer: [ ]
Source and date: [ ]
Still to check: [ ]
Next action, owner, and due date: [ ]

Before moving on
[ ] My answer uses my own facts.
[ ] I have marked anything I still need to check.

Next worksheet: Reply structure.

Before you start
- Common enquiries: [Source or notes]
- Verified order facts: [Source or notes]
- Escalation rules: [Source or notes]

What you will make
A reusable reply library that preserves case-specific facts and judgment.